FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards through Opayo payments. We also accept payments via Paypal. Other payment methods include credit card via phone and bank transfer. Please contact us on 018366142 if you wish to pay via these methods
WHAT COUNTRIES DO YOU SHIP TO?
We ship to most European countries as standard, for the list and prices please see our shipping page here- https://www.gasweld.ie/delivery-returns/. We can also ship worldwide, to get a shipping quote for outside Europe please email online@gasweld.ie
HOW MUCH IS DELIVERY?
Delivery is FREE for all Irish orders over €79. Any orders under this we charge €7.95. For shipping to the UK or the European mainland please see our shipping page here- https://www.gasweld.ie/delivery-returns/. If you want a customised delivery quote on a big order of equipment please email us at online@gasweld.ie
HOW DO YOU DELIVER THE PRODUCTS?
Our orders are delivered domestically and internationally through DPD couriers and Fedex
WHEN CAN I EXPECT MY ORDER?
We strive to ship our orders the same day if orders are placed before 3pm. Depending on stock levels this is not always possible. We will usually notify you if an item will take longer to be delivered. Once shipped you can expect delivery of your order within 1-2 days.
I’m with an EU company and have a VAT number to get VAT free off my order, How do i do this?
Contact us at 0035318366142 or email online@gasweld.ie to organise a VAT free order to an EU country
WHAT IS YOUR RETURNS PROCEDURE?
We offer a 14 Day return time frame. If you’re returning what you’ve purchased from us within 14 days and the product and original packaging is unused and undamaged, you’ll get a refund.
I’M HAVING PROBLEMS CHECKING OUT!
If you are having problems at checkout and need assistance please call us on 018366142 if its between the hours of 9am and 5pm. Outside of these hours please email 0nline@gasweld.ie and we will help you ASAP
CAN I ORDER FROM GAS-WELD LTD AND COLLECT FROM A SHOP?
Yes we have a trade counter on the East Wall Road, Dublin 3. If you would like to order for collection please call us on 018366142 or email online@gasweld.ie
DO YOU STORE MY CREDIT/DEBIT CARD INFORMATION ON YOUR WEBSITE?
No, your credit/debit card details are not stored on our website servers. Payment is handled via Stripe payments & PayPal and they will only save your card details if you choose to do so.
WHAT INFORMATION DO YOU STORE?
In order to process your order, we require your full name, billing address, shipping address, phone number and email address. These details are stored securely on our servers, and visible online only within your account, which is protected by your password.
WHAT IF I NEED TO ASK YOU SOMETHING ELSE?
Please contact us on 018366142 or email online@gasweld.ie for any other questions you might have and we will be happy to assist you